Project Introduction
Requirements:
1. Application: static coding on five-ampoule boards. 2. Material: milky-white 3ml and 5ml PE ampoules. 3. Content: product name + date, batch and specification. Infrared picosecond laser solution: A slotted stop conveyor was built and a drop feeder was installed on it. Products are loaded manually into the feeder, which places them into the conveyor slots. When the sensor detects a product, the conveyor stops instantly and sends the marking signal to the laser; after marking, the conveyor returns a completion signal and the next product cycle runs.
After-sales service:
Shanghai DIKAI is committed to customer satisfaction. The whole machine carries a one-year warranty and lifetime service. DIKAI has 1 headquarters, 4 branches and 13 offices in China plus authorized dealers. 1. After installation, operators and maintenance staff receive necessary training and have their questions answered so they master machine maintenance and use quickly. 2. The supplier provides on-site service and visits users every year to check equipment status, answer questions and inspect working conditions. 3. The supplier's service hotline offers 24/7 support all year round. 4. Lifetime service: failures get a response within 1 hour and on-site repair within 2 hours to 2 days. If a fault cannot be fixed immediately, a spare machine is provided. 5. After the warranty period, repairs are charged only for necessary costs.